Customer Success Practice

Customer Success PracticeCustomer Success PracticeCustomer Success Practice

Customer Success Practice

Customer Success PracticeCustomer Success PracticeCustomer Success Practice
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    • Home
    • About
      • TCSP
      • Leadership
    • Services
      • Capabilities
      • Case Studies
  • Home
  • About
    • TCSP
    • Leadership
  • Services
    • Capabilities
    • Case Studies

Case Studies

Case Study 1: Data Warehouse Selection

Case Study 3: Cyber Security Accreditation

Case Study 1: Data Warehouse Selection

 Challenge
A national media organisation required a scalable data warehouse to support future growth and cross-stakeholder reporting.

Approach
We led requirements definition, market engagement, and structured evaluation. This included authoring ITTs, scoring tenders, and running supplier selection workshops.

Outcome
A new data warehouse provider was selected, securing long-term value and ensuring alignment with the organisation’s strategic roadmap.

Case Study 2: Procurement

Case Study 3: Cyber Security Accreditation

Case Study 1: Data Warehouse Selection

 Challenge
The organisation needed a multi-market CRM platform to unify stakeholder engagement and strengthen governance.

Approach
We managed the full procurement lifecycle - from requirements gathering to ITT development, vendor evaluation, and contract negotiation.

Outcome
A CRM platform was successfully implemented, improving visibility, governance, and cross-market collaboration.

Case Study 3: Cyber Security Accreditation

Case Study 3: Cyber Security Accreditation

Case Study 4: Business Analysis for Next-Gen API

 Challenge
To maintain stakeholder trust, the organisation needed to achieve Cyber Security Essentials accreditation while enhancing resilience.

Approach
We led a full risk assessment, remediation plan, and governance uplift. Working with delivery partners, we embedded improved security practices.

Outcome
Cyber Security Essentials accreditation was achieved on time, significantly strengthening the organisation’s resilience posture.

Case Study 4: Business Analysis for Next-Gen API

Case Study 4: Business Analysis for Next-Gen API

Case Study 4: Business Analysis for Next-Gen API

 Challenge
The organisation sought to rationalise and modernise a widely used API to support agencies, advertisers, and broadcasters.

Approach
We directed requirements gathering and business analysis, engaging senior stakeholders across multiple broadcasters and industry bodies.

Outcome
Clear specifications were developed, creating a strong foundation for the procurement and delivery of the next-generation API.

Case Study 5: End-to-End RFP Leadership

Case Study 4: Business Analysis for Next-Gen API

Case Study 5: End-to-End RFP Leadership

 Challenge
The organisation needed to procure a new data hub and API services through a competitive, transparent process.

Approach
We authored the full RFP, ran supplier engagement, and led the evaluation and selection process from start to finish.

Outcome
A preferred supplier was appointed, ensuring alignment with strategic objectives and delivering value through a robust contractual framework.

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