The Customer Success Practice is committed to protecting the privacy and security of personal data. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website or services.
Who We Are
The Customer Success Practice Ltd provides consultancy services in procurement, technology transformation, and cyber resilience. We are registered with the Information Commissioner’s Office (ICO) under registration number ZB758695.
Information We Collect
We may collect and process the following types of information:
- Contact details provided through our website forms, email, or telephone (such as name, email address, phone number, company name).
- Technical information such as IP address, browser type, and website usage statistics (via standard website analytics and cookies).
- Any other information you choose to share with us when enquiring about our services.
How We Use Information
We use personal data only for legitimate business purposes, including:
- Responding to enquiries and providing requested information.
- Delivering our consulting services.
- Managing client relationships and communications.
- Complying with legal and regulatory obligations.
We do not sell or share personal data with third parties for marketing purposes.
Legal Basis for Processing
We process personal data on the following bases:
- Consent (where you provide data via our website form).
- Contract (where processing is necessary to provide services).
- Legitimate interest (business operations such as responding to enquiries).
- Legal obligation (where required by law).
Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined above, and to meet legal, regulatory, or contractual requirements.
Cookies
Our website uses cookies to improve functionality and, where enabled, to provide usage analytics. Cookies are small text files stored on your device when you visit our site.
- Essential cookies: Required for the website to function properly.
- Analytics cookies: Help us understand how visitors use the site so we can improve performance.
These will only be used with your consent.
When you first visit our website, you will be asked to set your cookie preferences. You can change your browser settings at any time to block or delete cookies. Please note that disabling essential cookies may affect site functionality.
Data Security
We take appropriate technical and organisational measures to safeguard personal data against unauthorised access, alteration, disclosure, or destruction.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data (subject to legal obligations).
- Object to or restrict processing in certain circumstances.
- Request transfer of your personal data to another organisation.
To exercise your rights, please contact us using the details below.
Contact
For questions about this Privacy Policy or to exercise your rights, please contact:
The Customer Success Practice Ltd
Email: tom@thecustomersuccesspractice.com
If you are unsatisfied with how we handle your data, you may lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk.